Product recalls
Rise Recalls: 5 CPSC Recalls Since 2010
The U.S. Consumer Product Safety Commission has announced 5 recalls involving Rise products since 2010, the most recent on April 7, 2021. Each recall below shows what was recalled, the hazard, the model numbers and what to do. Always check the official notice: a recall can cover only some models, colours or production dates.
All Rise recalls
One Million Greenworks and Powerworks Pressure Washer Spray Guns Recalled Due to Impact Injury Hazard; Distributed by Hongkong Sun Rise Trading
Hazard: The spray gun connector can break, causing the hose and/or parts of the connector to become dislodged during use, posing an impact injury hazard to the user.
Remedy: Consumers should immediately stop using the recalled spray guns and contact Hongkong Sun Rise Trading for a free replacement of the spray gun handle.
· Official CPSC notice (opens in a new tab)
Product recall · April 7, 2021
One Million Greenworks and Powerworks Pressure Washer Spray Guns Recalled Due to Impact Injury Hazard; Distributed by Hongkong Sun Rise Trading
- Recall number
- 21105
- Units
- About 1.06 million
- Hazard
- The spray gun connector can break, causing the hose and/or parts of the connector to become dislodged during use, posing an impact injury hazard to the user.
- What was recalled
- This recall involves the Greenworks brand 2000 psi plastic pressure washer spray gun included in: the Greenworks brand 2000 psi Plastic Gun Accessory kit, Greenworks brand Pressure Washer models ranging from 1500 -1800 psi, and certain Powerworks brand Pressure Washer models ranging from 1700-1800 psi. The model number is printed on the back of the pressure washer unit, near the top. The brand, Greenworks or Powerworks, appears on the side of the pressure washer spray gun. In addition, when the spray gun is removed from the hose, the interior connector is made of black plastic, not metal, on recalled units. Model Number DESCRIPTION Date Codes GPW1500 GREENWORKS 1500 PSI Pressure Washer 1/1/1
- Remedy
- Consumers should immediately stop using the recalled spray guns and contact Hongkong Sun Rise Trading for a free replacement of the spray gun handle.
- Sold at
- Lowe's Stores nationwide and online at Lowes.com, Amazon.com, and other online retailers from January 2017 through February 2021. The plastic gun accessory kit was sold for about $40 and the pressure washers were sold for between $100 and $180.
- Company
- Hongkong Sun Rise Trading Ltd., of China
- Contact
- Hongkong Sun Rise Trading toll-free at 833-211-9185 Monday through Saturday from 8 a.m. to 8 p.m. ET and Sunday 10 a.m. to 6 p.m. ET or online at www.greenworkstools.com and click on "Important Safety Notices" at the top of the page for more information.
Kobalt Cordless Electric Chainsaws Sold Exclusively at Lowe's Stores Recalled Due to Laceration Hazard; Distributed by Hongkong Sun Rise Trading
Hazard: The chainsaw can remain in the "on" position, posing a laceration hazard to consumers.
Remedy: Consumers should immediately stop using the recalled chainsaws and contact Hongkong Sun Rise Trading for a free repair.
· Official CPSC notice (opens in a new tab)
Product recall · September 23, 2020
Kobalt Cordless Electric Chainsaws Sold Exclusively at Lowe's Stores Recalled Due to Laceration Hazard; Distributed by Hongkong Sun Rise Trading
- Recall number
- 20191
- Units
- About 150,000 (In addition, about 1,400 were sold in Canada)
- Hazard
- The chainsaw can remain in the "on" position, posing a laceration hazard to consumers.
- What was recalled
- This recall involves Kobalt brand 40-volt lithium ion 12-inch cordless electric chainsaws. Date codes from 11/01/13 to 03/31/20 are included in the recall. The chain saws are blue and black. "Kobalt," "40v max" and "12 in. 30 cm" are printed on the chain saw. The model number and date code are printed on the label located in the rear handle. The UPC is located on the box. Description Model Number UPC Kobalt 40-volt Lithium-Ion 12-in Cordless Electric Chainsaw (Battery Included) KCS 120-07 84182102474-1 Kobalt 40-volt Lithium-Ion 12-in Cordless Electric Chainsaw (Battery Not Included) KCS 120 84182101749-1
- Remedy
- Consumers should immediately stop using the recalled chainsaws and contact Hongkong Sun Rise Trading for a free repair.
- Sold at
- Lowe's Stores nationwide and online at Lowes.com from January 2014 through March 2020 for about $200.
- Company
- Changzhou Globe Co. Ltd., of China, Hongkong Sun Rise Trading Ltd., of China
- Contact
- Hongkong Sun Rise Trading toll-free at 855-378-8826 Monday through Thursday from 9 a.m. to 8 p.m. ET, Friday through Sunday from 9 a.m. to 5 p.m. ET, or online at www.greenworkstools.com and click on “Important Safety Notice” for more information.
Kobalt Cordless Electric Pole Saws Sold Exclusively at Lowe's Stores Recalled Due to Laceration Hazard; Distributed by Hongkong Sun Rise Trading
Hazard: The switch on the recalled pole saws can fail while under a heavy load, and cause the unit to continue running after the user releases the trigger, posing a laceration hazard to consumers.
Remedy: Consumers should immediately stop using the recalled pole saws and contact Hongkong Sun Rise Trading for a free repair.
· Official CPSC notice (opens in a new tab)
Product recall · September 23, 2020
Kobalt Cordless Electric Pole Saws Sold Exclusively at Lowe's Stores Recalled Due to Laceration Hazard; Distributed by Hongkong Sun Rise Trading
- Recall number
- 20192
- Units
- About 106,400 (In addition, 120 in Canada)
- Hazard
- The switch on the recalled pole saws can fail while under a heavy load, and cause the unit to continue running after the user releases the trigger, posing a laceration hazard to consumers.
- What was recalled
- This recall involves Kobalt brand 40-volt lithium ion 8-inch cordless electric pole saws manufactured from January 2017 through February 2019. Date codes from 01/01/17 to 02/28/19 are included in the recall. The item number and date code are printed on the side of the guide bar near the oil cap. Kobalt is printed on the side of the unit. Item Number Description 796791 Kobalt 49v 2.5AH Pole Saw 1083769 Kobalt 40v Pole Saw Bare Tool 970801 40v Pole Hedge Saw Combo Kit 812419 SOS Kobalt 40v Pole Saw 812424 SOS Kobalt 40v Pole Saw Tool Only
- Remedy
- Consumers should immediately stop using the recalled pole saws and contact Hongkong Sun Rise Trading for a free repair.
- Sold at
- Lowe's Stores nationwide and online at Lowes.com from March 2017 through October 2019 for about $180.
- Company
- Changzhou Globe Co. Ltd., of China, Hongkong Sun Rise Trading Ltd., of China
- Contact
- Hongkong Sun Rise Trading toll-free at 855-378-8826 Monday through Thursday from 9 a.m. to 8 p.m. ET, Friday through Sunday from 9 a.m. to 5 p.m. ET, or online at www.greenworkstools.com and click on “Important Safety Notice.”
Cordless Electric Chainsaws Recalled Due to Injury Hazard; Distributed by Hongkong Sun Rise Trading
Hazard: The chain brake guard in the cordless electric chainsaw can fail and allow the chainsaw to continue operating, posing an injury hazard to users.
Remedy: Consumers should immediately stop using the recalled chainsaws and contact Hongkong Sun Rise Trading for a free repair.
· Official CPSC notice (opens in a new tab)
Product recall · February 1, 2018
Cordless Electric Chainsaws Recalled Due to Injury Hazard; Distributed by Hongkong Sun Rise Trading
- Recall number
- 18090
- Units
- 48,100 in the U.S. (In addition, 2,100 were sold in Canada)
- Hazard
- The chain brake guard in the cordless electric chainsaw can fail and allow the chainsaw to continue operating, posing an injury hazard to users.
- What was recalled
- This recall involves Greenworks, Kobalt and Snapper brands of cordless electric chainsaws. The recalled chainsaws have a 16 or 18-inch saw and an 80 or 82-volt lithium ion battery. "GreenworksPro," "Greenworks Commercial," "Kobalt," or "Snapper" is printed on the saw blade. The model number and item number (if applicable) are printed at the top of the warning label underneath the chainsaw switch handle. Brand Product Colors Model Number Item Number Greenworks Pro 80v 16" brushless cordless electric chainsaw Green and black CS80L211 N/A Greenworks Pro 80v 18" cordless electric chainsaw Green and black CS80L00 N/A Greenworks Commercial 82v 18" cordless electric chainsaw Black GS 180 N/A Kobalt
- Remedy
- Consumers should immediately stop using the recalled chainsaws and contact Hongkong Sun Rise Trading for a free repair.
- Sold at
- Lowe's and other stores nationwide and online at Amazon.com, Lowes.com and other websites from January 2015 through October 2017 for between $170 and $300.
- Company
- Changzhou Globe Co. Ltd., of China, Hongkong Sun Rise Trading Ltd., of China
- Contact
- Hongkong Sun Rise Trading toll-free at 888-266-7096 from 9 a.m. to 8 p.m. ET Monday through Thursday and 9 a.m. to 5 p.m. ET Friday through Sunday or online at www.greenworkstools.com and click on “Important Safety Notice” at the bottom of the page for more information.
Cordless Electric Lawn Mowers Recalled Due to Fire Hazard; Made by Hongkong Sun Rise Trading
Hazard: The circuit board in the lawn mower can short circuit and catch fire, posing a fire hazard to users.
Remedy: Consumers should immediately stop using the recalled lawn mowers, remove the battery and contact Hongkong Sun Rise Trading for a free repair.
· Official CPSC notice (opens in a new tab)
Product recall · May 26, 2017
Cordless Electric Lawn Mowers Recalled Due to Fire Hazard; Made by Hongkong Sun Rise Trading
- Recall number
- 17168
- Units
- About 28,000
- Hazard
- The circuit board in the lawn mower can short circuit and catch fire, posing a fire hazard to users.
- What was recalled
- This recall involves Kobalt and Greenworks brands of cordless electric walk-behind lawn mowers. The recalled lawn mowers have four wheels (two smaller ones in the front and two larger ones in the back), a 40-volt max lithium ion battery and a deck width of 20 inches. Both models have a large label on the rear bag door area with a serial number, model number and date code. The Kobalt brand mowers also have an item number on the label. "Kobalt" or "Greenworks" is printed on the side of the bag. The following models are included in the recall. Brand Product Colors Model Number Item Number Date Codes Kobalt 40-volt max cordless dual-blade push lawn mower Blue and black KM2040X-06 506586 04/14/14
- Remedy
- Consumers should immediately stop using the recalled lawn mowers, remove the battery and contact Hongkong Sun Rise Trading for a free repair.
- Sold at
- Lowe's and other retailers nationwide and online at Amazon.com, Lowes.com and other websites from May 2014 through July 2016 for about $350.
- Company
- Hongkong Sun Rise Trading Ltd., of China, Sunrise Global Marketing, of Mooresville, N.C.
- Contact
- Hongkong Sun Rise Trading toll-free at 888-266-7096 from 9 a.m. to 5 p.m. ET any day or online at www.greenworkstools.com and click on "Important Safety Notice" at the bottom of the page for more information.
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Source: U.S. Consumer Product Safety Commission recalls database, updated weekly. Recalls are matched to brands by the company and product names in each notice; if you think a recall is listed here by mistake, please tell us.