Product recalls
Ring Recalls: 1 CPSC Recall Since 2010
The U.S. Consumer Product Safety Commission has announced 1 recall involving Ring products since 2010, the most recent on November 10, 2020. Each recall below shows what was recalled, the hazard, the model numbers and what to do. Always check the official notice: a recall can cover only some models, colours or production dates.
All Ring recalls
Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard
Hazard: The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
Remedy: Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall …
· Official CPSC notice (opens in a new tab)
Product recall · November 10, 2020
Ring Recalls Video Doorbells (2nd Generation) Due to Fire Hazard
- Recall number
- 21028
- Units
- About 350,000 (In addition, about 8,700 were sold in Canada)
- Hazard
- The video doorbell's battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
- What was recalled
- This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: "satin nickel" (black and silver) and "venetian bronze" (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell's serial number at http://support.ring.com/ring
- Remedy
- Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring's website or app.
- Sold at
- Electronics and home goods stores nationwide and online at Amazon.com and Ring.com from June 2020 through October 2020 for approximately $100.
- Company
- Ring LLC, of Santa Monica, Calif.
- Contact
- Ring at 800-656-1918 from 5 a.m. to 9 p.m. PT, seven days a week, or at www.Ring.com and click on Help then on Installation Services for more information.
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Source: U.S. Consumer Product Safety Commission recalls database, updated weekly. Recalls are matched to brands by the company and product names in each notice; if you think a recall is listed here by mistake, please tell us.