Product recalls
Razor Recalls: 4 CPSC Recalls Since 2010
The U.S. Consumer Product Safety Commission has announced 4 recalls involving Razor products since 2010, the most recent on July 25, 2024. Each recall below shows what was recalled, the hazard, the model numbers and what to do. Always check the official notice: a recall can cover only some models, colours or production dates.
All Razor recalls
Razor Recalls Icon Electric Scooters Due to Fall Hazard
Hazard: The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard.
Remedy: Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with proof of purchase for recalled scooters bought on or after March 11, 2023, can receive a full…
· Official CPSC notice (opens in a new tab)
Product recall · July 25, 2024
Razor Recalls Icon Electric Scooters Due to Fall Hazard
- Recall number
- 24313
- Units
- About 7,300
- Hazard
- The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard.
- What was recalled
- This recall involves all Razor Icon electric scooters with the following model and serial numbers. The model number is printed in the lower right corner of the label located on the bottom of the deck. The serial number is printed below the bar code on the same label with "31", and on the back of the charger. Model Numbers Serial Numbers (first 8 digits) 13110003 31EK30-01 or 31EK30-02 13110005 31EK30-01 or 31EK30-02 13110040 31EK20-01 or 31EK20-02 13110042 31EK20-01 or 31EK20-02 13110060 31EK60-01 13110061 31EK60-01 13110062 31EK90-01 13110063 31EK90-01 13110084 31EK10-01 The Razor Icons were sold in the following colors: black, blue, orange, pink and red. Razor is printed in large lettering
- Remedy
- Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with proof of purchase for recalled scooters bought on or after March 11, 2023, can receive a full refund. All other consumers can request a $700 coupon for a future purchase on razor.com or a $300 refund. Consumers will be asked to remove the handlebar and return only the handlebar to Razor. Razor will send consumers a prepaid shipping label and pouch for the return. The scooter's lithium-ion batteries must be disposed of in accordance with any local and state laws, and not in the trash. The rest of the scooter should be disposed of separately in accordance with any local and state laws.
- Sold at
- Target, Walmart, Best Buy, and other stores nationwide and online at Amazon.com, Walmart.com, Razor.com and other websites from September 2022 through March 2024 for about $600.
- Company
- Razor USA LLC, of Cerritos, Calif., Razor USA LLC, of Cerritos, Calif.
- Contact
- Razor toll-free at 866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday, or online at www.razor.com/iconrecall or at www.razor.com and click on "Recall Information" at the bottom of the page for more information.
Razor USA Recalls GLW Battery Packs Sold with Hovertrax 2.0 Self-Balancing Hoverboards Due to Fire Hazard
Hazard: The lithium-ion GLW battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of the products smoking, catching fire and/or exploding.
Remedy: Consumers should immediately stop using the recalled self-balancing scooters/hoverboards and contact Razor for instructions on how to obtain a prepaid shipping carton to send the GLW battery pack back to Razor, and to r…
· Official CPSC notice (opens in a new tab)
Product recall · August 25, 2021
Razor USA Recalls GLW Battery Packs Sold with Hovertrax 2.0 Self-Balancing Hoverboards Due to Fire Hazard
- Recall number
- 21189
- Units
- About 237,300
- Hazard
- The lithium-ion GLW battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of the products smoking, catching fire and/or exploding.
- What was recalled
- This recall involves the removable GLW battery packs installed in UL-Listed Hovertrax 2.0 brand self-balancing scooters/hoverboards manufactured between September 2016 and August 2017. GLW's battery packs were certified as compliant with ANSI/UL Standard 2271 by UL. Hovertrax hoverboards have two wheels at either end of articulated dual platforms and are powered by GLW battery packs. The battery packs have the name GLW written in large letters on the packs themselves. The battery packs have serial numbers beginning with GLW, which is printed on a white sticker on the top of the battery pack, below the bar code. Hovertrax 2.0 is printed on the front of the hoverboard. The hoverboards were sol
- Remedy
- Consumers should immediately stop using the recalled self-balancing scooters/hoverboards and contact Razor for instructions on how to obtain a prepaid shipping carton to send the GLW battery pack back to Razor, and to receive a free replacement battery pack.
- Sold at
- Walmart, Target, Toys R Us and other stores nationwide and online at Walmart.com, Amazon.com and other websites from September 2016 through 2018 for about $460.
- Company
- Razor USA LLC, of Cerritos, Calif.
- Contact
- Razor toll-free at 866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday, or online at www.Razor.com and click on CPSC Safety Recalls for more information.
Razor Recalls RipStik Motorized Caster Boards Due to Fall Hazard
Hazard: The rear wheel can stop rotating and lock up while in use, posing a fall hazard.
Remedy: Consumers should immediately stop using the recalled caster boards and contact Razor to receive a free repair kit.
· Official CPSC notice (opens in a new tab)
Product recall · April 20, 2017
Razor Recalls RipStik Motorized Caster Boards Due to Fall Hazard
- Recall number
- 17137
- Units
- About 158,000
- Hazard
- The rear wheel can stop rotating and lock up while in use, posing a fall hazard.
- What was recalled
- This recall involves Razor RipStik electric motorized caster boards. The boards have two wheels, a hub motor and a lithium ion battery. They have a wireless digital hand remote that controls the speed up to 10 mph. The manufacturing date is on the bar code label located on the bottom of the product and Razor USA LLC is embossed on the bottom. "RipStik" is printed on the top of the board. They are blue and black in color.
- Remedy
- Consumers should immediately stop using the recalled caster boards and contact Razor to receive a free repair kit.
- Sold at
- Target, Toys R Us, Walmart, and other stores nationwide and online at Amazon.com, Razor.com, Target.com, toysrus.com and Walmart.com and other websites from February 2016 through April 2017 for about $180.
- Company
- Razor USA LLC, of Cerritos, Calif.
- Contact
- Razor toll-free at 866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.Razor.com and click on "Recall Information" for more information.
Razor Recalls Self-Balancing Scooters/Hoverboards Due to Fire Hazard
Hazard: The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of the products smoking, catching fire and/or exploding.
Remedy: Consumers should immediately stop using these recalled products and contact Razor to return their hoverboard for a free replacement hoverboard that is certified to comply with UL 2272.
· Official CPSC notice (opens in a new tab)
Product recall · July 6, 2016
Razor Recalls Self-Balancing Scooters/Hoverboards Due to Fire Hazard
- Recall number
- 16215
- Units
- About 28,000
- Hazard
- The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of the products smoking, catching fire and/or exploding.
- What was recalled
- This recall involves non-UL certified Hovertrax brand self-balancing scooters, commonly referred to as hoverboards. Hovertrax hoverboards have two wheels at either end of articulated dual platforms and are powered by lithium-ion battery packs. The recalled Hovertrax brand hoverboards have serial numbers beginning with 55X120-01, 55X120-02, 55X110-01, 55X110-02 and 55X230-01. The serial number is printed on a white sticker on the bottom of the deck or on the charger.
- Remedy
- Consumers should immediately stop using these recalled products and contact Razor to return their hoverboard for a free replacement hoverboard that is certified to comply with UL 2272.
- Sold at
- Big 5, Scheels, Toys R Us and other stores nationwide and online at Amazon.com, Razor.com, Target.com, Walmart.com and other websites from December 2015 through May 2016 for between $600 and $700.
- Company
- Razor USA LLC, of Cerritos, Calif., Razor USA LLC, of Cerritos, Calif.
- Contact
- Razor toll-free at 866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday or online at Razor.com and click on "CPSC Safety Recalls" for more information.
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Source: U.S. Consumer Product Safety Commission recalls database, updated weekly. Recalls are matched to brands by the company and product names in each notice; if you think a recall is listed here by mistake, please tell us.