Product recalls
Microsoft Recalls: 1 CPSC Recall Since 2010
The U.S. Consumer Product Safety Commission has announced 1 recall involving Microsoft products since 2010, the most recent on February 2, 2016. Each recall below shows what was recalled, the hazard, the model numbers and what to do. Always check the official notice: a recall can cover only some models, colours or production dates.
All Microsoft recalls
Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards
Hazard: The power cords can overheat, posing fire or shock hazards.
Remedy: Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
· Official CPSC notice (opens in a new tab)
Product recall · February 2, 2016
Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards
- Recall number
- 16089
- Units
- About 2.25 million (in addition, about 190,000 were sold in Canada)
- Hazard
- The power cords can overheat, posing fire or shock hazards.
- What was recalled
- This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
- Remedy
- Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
- Sold at
- Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.
- Company
- Microsoft Corp., of Redmond, Wash, Microsoft Corp., of Redmond, Wash
- Contact
- Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information
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Source: U.S. Consumer Product Safety Commission recalls database, updated weekly. Recalls are matched to brands by the company and product names in each notice; if you think a recall is listed here by mistake, please tell us.