Product recalls
Hover-1 Recalls: 3 CPSC Recalls Since 2010
The U.S. Consumer Product Safety Commission has announced 3 recalls involving Hover-1 products since 2010, the most recent on July 25, 2024. Each recall below shows what was recalled, the hazard, the model numbers and what to do. Always check the official notice: a recall can cover only some models, colours or production dates.
Products in our catalogue that may be affected
The model numbers of these Hover-1 products appear in a recall notice. Check your product's model number and date code against the notice.
- Hover-1 Superfly Hoverboard – model Hover-1, recall of Jul 2024
- Hover-1 Helix Hoverboard – model Hover-1, recall of Jul 2024
- Hover-1 Drive Hoverboard – model Hover-1, recall of Jul 2024
All Hover-1 recalls
DGL Group Recalls Hover-1 Dynamo E-Scooters Due to Risk of Serious Injury and Crash Hazard; Sold Exclusively at Walmart.com
Hazard: The e-scooter's brakes can fail, posing a risk of serious injury and crash hazard.
Remedy: Consumers should stop using the recalled e-scooters immediately and contact DGL Group for instructions on how to receive a full refund. To receive a refund, consumers will be required to provide photographs of their e-s…
· Official CPSC notice (opens in a new tab)
Product recall · July 25, 2024
DGL Group Recalls Hover-1 Dynamo E-Scooters Due to Risk of Serious Injury and Crash Hazard; Sold Exclusively at Walmart.com
- Recall number
- 24321
- Units
- About 4,200
- Hazard
- The e-scooter's brakes can fail, posing a risk of serious injury and crash hazard.
- What was recalled
- This recall involves Hover-1 Dynamo e-scooters with certain serial numbers. Only scooters with the letters "WY" as the seventh and eighth letter in the serial number are included in this recall. The serial number can be found on a label located on the underside of the scooter. The two-wheeled recalled scooters are matte black and have a kick stand and reflective lights at the front and back of the stand board. The Hover-1 logo appears on the stand board and on the bottom of the stem. Hover-1 is printed on the middle of the stem.
- Remedy
- Consumers should stop using the recalled e-scooters immediately and contact DGL Group for instructions on how to receive a full refund. To receive a refund, consumers will be required to provide photographs of their e-scooter's serial number and severed motor cable.
- Sold at
- Online at Walmart.com from November 2021 through July 2022 for about $200.
- Company
- DGL Group Ltd., of Edison, New Jersey
- Contact
- DGL Group toll-free at 844-451-7300 from 11 a.m. to 4 p.m. ET Monday through Friday, or online at www.hover-1.com/pages/dynamo_recall or www.hover-1.com and click on "Important Recall Information" at the top of the page.
DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard
Hazard: The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard.
Remedy: Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for instructions as to how to receive a free replacement hoverboard.
· Official CPSC notice (opens in a new tab)
Product recall · December 21, 2023
DGL Group Recalls Hover-1 Helix Hoverboards Due to Fire Hazard
- Recall number
- 24065
- Units
- About 25,000
- Hazard
- The recalled hoverboard's lithium-ion battery can overheat, posing a fire hazard.
- What was recalled
- This recall involves certain Hover-1 Helix hoverboards. The recalled hoverboards have serial numbers containing 15914, 19203, or 19988 as the fifth code in the six-code serial number affixed to the bottom of the board. The hoverboards were sold in camouflage and galaxy colors. "Hover-1" is printed on the front of the hoverboard. The model "Hover-1 Helix" and the serial number are printed on separate labels on the bottom of the hoverboard.
- Remedy
- Consumers should stop using the recalled hoverboards immediately and contact Hover-1 for instructions as to how to receive a free replacement hoverboard.
- Sold at
- Online at www.walmart.com and www.amazon.com from September 2020 through December 2021 for between about $170 and $200.
- Company
- DGL Group Ltd., of Edison, New Jersey
- Contact
- DGL toll-free at 888-556-8426 from 11 a.m. to 4 p.m. ET Monday through Friday, or online at https://www.hover-1.com/pages/important-safety-information or www.hover-1.com and click on "Important Recall Information" at the top of the page.
DGL Group Recalls Hover-1 Superfly Hoverboards Due to Fall and Injury Hazards
Hazard: A software malfunction in the electrical system can continue to provide assistance to the motor, causing continued momentum, when the rider is not actively controlling the hoverboard, posing fall and injury hazards.
Remedy: Consumers should immediately stop using the recalled hoverboards and contact DGL Group for instructions on how to ship affected units to an authorized repair shop free of charge.
· Official CPSC notice (opens in a new tab)
Product recall · May 19, 2022
DGL Group Recalls Hover-1 Superfly Hoverboards Due to Fall and Injury Hazards
- Recall number
- 22135
- Units
- About 93,000
- Hazard
- A software malfunction in the electrical system can continue to provide assistance to the motor, causing continued momentum, when the rider is not actively controlling the hoverboard, posing fall and injury hazards.
- What was recalled
- This recall involves model year 2020 Hover-1 Superfly Hoverboards model H1-SPFY. They were sold in black only with blue LED lights on the hoverboard deck near the foot pads. Hover-1 is written on the front of the hoverboard. Recalled hoverboards have a serial number on the bottom of the hoverboard beginning with SPFY-BLK-GO-2008, SPFY-BLK-GO-2009 or SPFY-BLK-GO-2010. A warning label can be found on the bottom of the hoverboard next to the serial number. The warning label, at the bottom right, states "H1-SPFY."
- Remedy
- Consumers should immediately stop using the recalled hoverboards and contact DGL Group for instructions on how to ship affected units to an authorized repair shop free of charge.
- Sold at
- Best Buy stores nationwide and at Bestbuy.com from October 2020 through October 2021 for about $200.
- Company
- DGL Group LTD., of Edison, New Jersey
- Contact
- DGL toll-free at 888-556-8426 from 9 a.m. to 5 p.m. ET Monday through Friday, online at https://www.hover-1.com/pages/important-safety-information or www.dglusa.com and click on "Safety Recall" to submit a repair request.
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Source: U.S. Consumer Product Safety Commission recalls database, updated weekly. Recalls are matched to brands by the company and product names in each notice; if you think a recall is listed here by mistake, please tell us.