Product recalls
Fitbit Recalls: 2 CPSC Recalls Since 2010
The U.S. Consumer Product Safety Commission has announced 2 recalls involving Fitbit products since 2010, the most recent on March 2, 2022. Each recall below shows what was recalled, the hazard, the model numbers and what to do. Always check the official notice: a recall can cover only some models, colours or production dates.
All Fitbit recalls
Fitbit Recalls Ionic Smartwatches Due to Burn Hazard; One Million Sold in the U.S.
Hazard: The lithium-ion battery in the Ionic smartwatch can overheat, posing a burn hazard.
Remedy: Consumers should immediately stop using the recalled Ionic smartwatches and contact Fitbit to receive pre-paid packaging to return the device. Upon receipt of the device, consumers will be issued a refund of $299. Fitbi…
· Official CPSC notice (opens in a new tab)
Product recall · March 2, 2022
Fitbit Recalls Ionic Smartwatches Due to Burn Hazard; One Million Sold in the U.S.
- Recall number
- 22089
- Units
- About 1 million in the U.S. (In addition, about 693,000 were sold internationally)
- Hazard
- The lithium-ion battery in the Ionic smartwatch can overheat, posing a burn hazard.
- What was recalled
- This recall only involves the Fitbit Ionic Smartwatch. It was sold with a polyurethane band and has a 1.4-inch color LCD screen. The watches were sold in slate blue/burnt orange, charcoal/smoke gray, blue gray/silver gray, and a special edition co-branded with Adidas in ink blue/silver gray. The smartwatch tracks activity, heart rate, and sleep. Only the following models and colors are included in this recall. For the Ionic device, the model number (FB503) is on the back of the device near where the band attaches. Fitbit is printed on the front of the Ionic Smartwatch. Model Color Ionic FB503CPBU Slate Blue/Burnt Orange Ionic FB503GYBK Charcoal/Smoke Gray Ionic FB503WTGY Blue Gray/Silver Gr
- Remedy
- Consumers should immediately stop using the recalled Ionic smartwatches and contact Fitbit to receive pre-paid packaging to return the device. Upon receipt of the device, consumers will be issued a refund of $299. Fitbit will also provide participating consumers with a discount code for 40% off select Fitbit devices.
- Sold at
- Best Buy, Kohl's, Target and other stores nationwide and online at Amazon.com and Fitbit.com from September 2017 through December 2021 for between $200 to $330. Fitbit stopped production of Ionic in 2020.
- Company
- Fitbit LLC (f/k/a Fitbit, Inc.), of San Francisco, Calif.
- Contact
- Fitbit toll-free at 888-925-1764, available 24 hours a day, 7 days a week or online at help.fitbit.com/ionic or www.fitbit.com and click on "Product Help" at the bottom of the page for more information or fitbitionic.expertinquiry.com.
Fitbit Recalls Force Activity-Tracking Wristband Due to Risk of Skin Irritation
Hazard: Users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering where the skin has been in contact with the tracker.
Remedy: Consumers should contact Fitbit for a full refund.
· Official CPSC notice (opens in a new tab)
Product recall · March 12, 2014
Fitbit Recalls Force Activity-Tracking Wristband Due to Risk of Skin Irritation
- Recall number
- 14129
- Units
- About 1,000,000 in the U.S. and about 28,000 in Canada
- Hazard
- Users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering where the skin has been in contact with the tracker.
- What was recalled
- This recall involves Fitbit Force™ wireless activity-tracking wristbands with model numbers FB402BK, FB402BKS, FB402SL and FB402SLS. The wristband operates as a pedometer, sleep monitor and watch. It is made of plastic with a stainless steel casing and clasp and a small LED display screen. The display screen is flush with the top side of the band and a control button is on one side of the band. The wristband is about 3/4 inch wide and comes in large and small sizes and in the colors black or slate. The model number is on the back of the recalled wristband below the charging port.
- Remedy
- Consumers should contact Fitbit for a full refund.
- Sold at
- AT&T, Best Buy, Brookstone, Dick's Sporting Goods, Radio Shack, REI, Sports Authority, Target and other stores nationwide, and online at Amazon.com and Fitbit.com from October 2013 to February 2014 for about $130.
- Company
- Flextronics Sales & Marketing AP Ltd., of Port Louis, Mauritius, Fitbit Inc., of San Francisco, Fitbit Inc., of San Francisco
- Contact
- Fitbit, toll-free at (888) 656-6381 from M-F 8 a.m. to 5 p.m. ET or online at www.fitbit.com and click on Recall/Safety Info on the right side of the page next to Terms of Use for more information.
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Source: U.S. Consumer Product Safety Commission recalls database, updated weekly. Recalls are matched to brands by the company and product names in each notice; if you think a recall is listed here by mistake, please tell us.