Product recalls
Dell Recalls: 1 CPSC Recall Since 2010
The U.S. Consumer Product Safety Commission has announced 1 recall involving Dell products since 2010, the most recent on February 6, 2019. Each recall below shows what was recalled, the hazard, the model numbers and what to do. Always check the official notice: a recall can cover only some models, colours or production dates.
All Dell recalls
Dell Recalls Hybrid Power Adapters Sold with Power Banks Due to Shock Hazard
Hazard: The hybrid power adapter casing can break and detach, exposing the internal metal components, posing an electric shock hazard.
Remedy: Consumers should immediately stop using the recalled hybrid power adapters and contact Dell for instructions on receiving a free replacement adapter.
· Official CPSC notice (opens in a new tab)
Product recall · February 6, 2019
Dell Recalls Hybrid Power Adapters Sold with Power Banks Due to Shock Hazard
- Recall number
- 19060
- Units
- About 8,900 (in addition, about 475 were sold in Canada)
- Hazard
- The hybrid power adapter casing can break and detach, exposing the internal metal components, posing an electric shock hazard.
- What was recalled
- This recall involves Dell hybrid power adapters sold with power banks. The adapter is designed to be disconnected from the power bank via release tabs. The recalled adapters were manufactured from January 2017 through March 2017 and can be used separately from the power bank while connected to a power outlet. The adapter is black and darker in color than the power bank with a Dell logo on the back label. The adapters have the following manufacture code -"CN-05G53P - LOC00 - XXX - XXXX - AXX" printed on the back of the unit, where "X" represents a numerical value. A full listing of the recalled adapter manufacture codes included in the recall are listed on www.dellproduct.com
- Remedy
- Consumers should immediately stop using the recalled hybrid power adapters and contact Dell for instructions on receiving a free replacement adapter.
- Sold at
- Dell.com, Amazon.com, Microcenter.com, and other electronic online retailers nationwide from February 2017 through August 2018 for between $125 and $200.
- Company
- Lite-On Technology Corporation of Taipei, Taiwan, Dell Inc. of Round Rock, Texas, Dell Inc. of Round Rock, Texas
- Contact
- Dell toll-free at 855-305-9057 anytime or online at www.dellproduct.com , click Lookup, and enter the first 20 characters of the manufacture code without the dashes.
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Source: U.S. Consumer Product Safety Commission recalls database, updated weekly. Recalls are matched to brands by the company and product names in each notice; if you think a recall is listed here by mistake, please tell us.