Product recalls
Balsam Hill Recalls: 2 CPSC Recalls Since 2010
The U.S. Consumer Product Safety Commission has announced 2 recalls involving Balsam Hill products since 2010, the most recent on February 28, 2013. Each recall below shows what was recalled, the hazard, the model numbers and what to do. Always check the official notice: a recall can cover only some models, colours or production dates.
All Balsam Hill recalls
Balsam Hill Recalls Pre-lit Christmas Trees Due to Burn and Shock Hazards
Hazard: The remote control receiver box attached to the Christmas tree can overheat and melt, posing burn and shock hazards to consumers.
Remedy: Consumers should immediately stop using the Christmas tree's remote control units and contact Balsam Hill for free replacement remote control devices. Balsam Hill is contacting its customers directly.
· Official CPSC notice (opens in a new tab)
Product recall · February 28, 2013
Balsam Hill Recalls Pre-lit Christmas Trees Due to Burn and Shock Hazards
- Recall number
- 13727
- Units
- About 700
- Hazard
- The remote control receiver box attached to the Christmas tree can overheat and melt, posing burn and shock hazards to consumers.
- What was recalled
- The artificial Christmas trees are pre-lit with both multi-color and clear lights that are operated by a remote control. Some larger trees have two remote control receiver boxes attached to the tree. The Christmas trees are green and stand between 7 ½ and 15 feet tall. Trees with the following model numbers are included in this recall. The model number is located on the tree's packaging. Date code H1203 is printed on a white label on the back of the remote control box attached to the tree. Model Number Tree Name Lighting Type 6528502 103913 0112 12' Vermont White Spruce™ Color+Clear 6528502 130645 0112 15' California Baby Redwood Color+Clear 6528502 134152 0112 9' Colorado Mountain Spruce Co
- Remedy
- Consumers should immediately stop using the Christmas tree's remote control units and contact Balsam Hill for free replacement remote control devices. Balsam Hill is contacting its customers directly.
- Sold at
- Online at www.balsamhill.com from July 2012 through December 2012 for between $1,250 and $3,550.
- Company
- Redwood Pacific Ltd., of Hong Kong, Balsam Hill LLC, of Redwood City, Calif.
- Contact
- Balsam Hill; toll free at (877) 694-2752 from 10 a.m. to 6 p.m. ET Monday through Friday, or visit www.balsamhill.com and click on Recall for more information.
Balsam Hill Recalls Pre-lit Christmas Trees Due to Shock Hazard
Hazard: Christmas trees advertised before Dec. 21, 2010 as indoor/outdoor were supplied with extension cords rated for indoor use only, posing an electrical shock hazard if used outside.
Remedy: Consumers should immediately stop using this product outdoors. If this product has been used exclusively indoors, consumers may continue to use it indoors. If consumers have used the tree outdoors or wish to use the tre…
· Official CPSC notice (opens in a new tab)
Product recall · February 16, 2011
Balsam Hill Recalls Pre-lit Christmas Trees Due to Shock Hazard
- Recall number
- 11723
- Units
- About 1,333
- Hazard
- Christmas trees advertised before Dec. 21, 2010 as indoor/outdoor were supplied with extension cords rated for indoor use only, posing an electrical shock hazard if used outside.
- What was recalled
- The trees are safe for indoor use only and are supplied with extension cords with warning labels stating "For indoor use only." The following models sold before Dec. 21, 2010 are affected by this recall: Tree Name Model Number Height Lighting Type Adirondack Evergreen 502 1282 6' Led Clear Adirondack Evergreen 502 1283 6' Led Multi Adirondack Evergreen 502 1284 7.5' Led Clear Adirondack Evergreen 502 1285 7.5' Led Multi Adirondack Evergreen 502 1286 9' Led Clear Adirondack Evergreen 502 1287 9' Led Multi Potted Colorado Mountain Spruce 502 1332 7' Clear Rockefeller Pine - Giant Tree 502 1464 15' Clear Rockefeller Pine - Giant Tree 502 1465 15' Led Clear Rockefeller Pine - Giant Tree 502 1466
- Remedy
- Consumers should immediately stop using this product outdoors. If this product has been used exclusively indoors, consumers may continue to use it indoors. If consumers have used the tree outdoors or wish to use the tree outdoors, they must contact Balsam Hill to receive a free retrofit kit containing an outdoor extension cord.
- Sold at
- Online from October 2007 to December 2010 for between $300 to $10,999.
- Company
- Redwood Pacific Limited, of Hong Kong, Balsam Hill LLC, of Redwood City, Calif.
- Contact
- For additional information and a retrofit kit, contact the Christmas Tree Recall Hotline at (877) 694-2752 between noon and 7 p.m. ET, Monday through Friday, or e-mail the firm at safety@balsamhill.com. Consumers may also visit the firm's website at www.balsamhill.com/recalls
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Source: U.S. Consumer Product Safety Commission recalls database, updated weekly. Recalls are matched to brands by the company and product names in each notice; if you think a recall is listed here by mistake, please tell us.